We take pride in the quality of our leads, and to understand why, you should understand the story of a lead – how a homeowner reaches us, how we process their information, how companies are selected for lead delivery and how it winds up in your delivery area.
- Leads generated online
- Verified by our professional telesales team
- Matched to 3 companies from our database
- Delivered online and by SMS, email or Twitter
- Followed up by email
- Homeowners visiting our Quoter sites are invited to enter their contact details to proceed to the online pricing system. They enter their own measurements and requirements. When they are finished they are given an instant online price guide.
- Around twenty minutes later the Price Engines telesales team call to confirm the contact details and the job requirements. They offer the homeowner the chance to get an appointment from up to three of our registered and approved home improvement companies.
- If the homeowner agrees, their details and requirements are matched against our database of companies. No lead is ever matched to more than 3 companies.
- Once matched, the lead appears in the online delivery area of each of the matched companies, and they’ll receive notification of a new lead by their chosen method – text, fax or email. When we pass a lead on to you, we make sure that you know every detail that we know about that lead.
- The homeowner is given a list of the companies that their details have been passed to, so that it won’t be a surprise when you call them.
- After seven days, we email the homeowner to ask them to leave feedback on the companies we matched with them. This feedback is taken into account when matching homeowners to companies in the future. You can view any feedback left by your customers on your Customer Admin Area.
We follow this stringent process for every online or phone enquiry we receive, whatever the product or service. Our telesales teams work 9.30am to 8.30pm and our lead delivery system is live 24/7 so you can be assured you’re receiving the sales lead as quickly as possible – while they’re still red hot.
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